Confidentiality:

Confidentiality is really important and will be discussed at our first session.  In working together, whatever we discuss remains entirely confidential.  If during therapy, you disclose harmful thoughts with the intent to action, whether towards yourself or someone else and I am concerned about your or someone else’s safety, I will discuss appropriate options for us to take together.  If we see each other in public, I won’t initiate contact by approaching you or greeting you.  I will follow your lead in an effort to uphold your confidentiality.

I also keep some notes related to our conversations and those along with any other information related to our sessions together will be stored securely and shredded or deleted after 5 years.

Supervision:

In an effort to ensure and maintain best practice, I attend supervision.  The purpose is to improve the quality of work I do with clients.  As part of this process, I will discuss clients with my supervisor but during these conversations your identifying information remains confidential.  Recorded material might also be presented as part of this process and again confidentiality is held in highest regard.  Only small portions might be presented in this way and usually only on occasion.  My supervisor is also committed to strict confidentiality.

Cancellations, Arriving Late & Missed Sessions:

If you’re unable to attend a session, for whatever reason, please let me know as soon as possible as this allows the opportunity for me to fill the time that was reserved for you.  For face-to-face clients, Zoom is an option.  If you cancel within 3 days of your scheduled session, there will be no cancellation fee.  If however, you notify me with less than 3 days’ notice, the full session fee will be invoiced. If you’ve missed or cancelled sessions a few times in close concession, we will discuss what might be happening and whether there’s something we could do to support whatever might be the cause.  I fully appreciate that ‘life happens’ and that might mean that sometimes you might turn up late.  This means that we may just have to work with whatever time is left for the session.

If I need to reschedule or cancel our appointment, I will give you as much notice as possible.

We collect personal information from you, including information about your:

• Name
• Contact information
• Payment details

We collect your personal information in order to:

• Contact you about your enquiries and bookings
• Process orders
• Ship products to you

Providing some information is optional. If you choose not to enter contact number or email addresses, we won’t be able to book your appointments or call you back.

We keep your information safe by storing it securely and only allowing the director to access it.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@mindsolutions.co.nz.